TERMS AND CONDITIONS

These Website Terms and Conditions (“Terms”) contained herein on this webpage, shall govern your access to and use of this website, including all pages within this website (collectively referred to as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Terms. PLEASE READ AND UNDERSTAND THE TERMS OF AGREEMENT CAREFULLY BEFORE BEING AGREED TO BE BOUND BY ITS TERMS.

Age Restriction

Our website and services are directed to people from the ages of 18 and above. We do not knowingly engage in people younger than the age of 18.



Intellectual Property

Unless otherwise stated, dusupay and/or its licensors own the intellectual property rights and materials on the website subject to the license below. We do not grant you any right, license, title or interest to any of our intellectual Property rights which you may or may not have access to. You agree to take such actions including any legal or official document or other documents that may be needed to further affirm our intellectual property rights.



License to Use Our Website

We grant you a non-assignable, non-exclusive and revocable license to use the software provided as part of our services in the manner permitted by these Terms. This license grant includes all updates, upgrades, new versions and replacement software for you to use in connection with our services.

The services are protected by copyright, trademark, and other laws of both uganda and foreign countries. Nothing in this Term gives you a right to use the dusupay  name or any of dusupay’s trademarks, logos, domain names, and other distinctive brand features. All right, title and interest in and to the services are and will remain the exclusive property of dusupay and its licensors.

If you do not comply with all the provisions, then you will be liable for all resulting damages suffered by you, dusupay and all third parties. Unless otherwise provided by applicable law, you agree not to alter, re-design, reproduce, adapt, display, distribute, translate, disassemble, reverse engineer, or otherwise attempt to create any source code that is derived from the software.

Any feedback, comments, or suggestions you may provide to us and our services is entirely voluntary and we will be free to use such feedback, comments or suggestion as we see fit without any obligation to you.

 

Who May Use Our Services?

You may use the Services only if you agree to form a binding contract with dusupay and are not a person barred from receiving services under the laws of the applicable jurisdiction. If you are accepting these Terms and using the Services on behalf of a company, business, or organization, you represent and warrant that you are authorized to do so.

 

YOUR DUSUPAY ACCOUNT

Your DusuPay Account is an electronic money account which enables you to send and receive electronic payments.

Your DusuPay Account is denominated in a currency of your choice, as selected by you from the available currencies.

You can change the currency of your DusuPay Account once you have attempted to process a payment.

The electronic money held on your DusuPay Account does not expire but it will not earn any interest.

You have the right to withdraw funds from your DusuPay Account at any time. However, you may be required to confirm your identity beforehand. There is no minimum withdrawal amount but the funds on your DusuPay Account must be sufficient to cover any applicable withdrawal fee. You can choose the method of withdrawal when submitting your withdrawal request.

Electronic money accounts are not bank accounts. By accepting these Terms of Use you acknowledge that the UK’s Financial Services Compensation Scheme (FSCS) does not apply to your DusuPay Account. In the unlikely event that we become insolvent, you may lose the electronic money held in your DusuPay Account. However, we strictly adhere to the legal requirements under the European Electronic Money Directive 2009/110/EC and UK national legislation which are designed to ensure the safety and liquidity of funds deposited in electronic money accounts. For further information on how we safeguard customer funds, please visit our Website.

The electronic money on a DusuPay Account belongs to the person or legal entity which is registered as the DusuPay Account holder. No person other than the DusuPay Account holder has any rights in relation to the funds held in a DusuPay Account, except in cases of succession. You may not assign or transfer your DusuPay Account to a third party or otherwise grant any third party a legal or equitable interest over it.

Your DusuPay Account may be subject to upload, payment and withdrawal limits, depending on your country of residence, the verification status of your DusuPay Account and other factors used by us to determine such limits from time to time at our sole discretion.



OPENING YOUR DUSUPAY ACCOUNT

In order to use our payment services you must first open a Dusupay Account by registering your details on our Website. As part of the signup process you will need to accept these Terms of Use and our Privacy Policy and you must have legal capacity to accept the same. If you order additional services, you may be asked to accept additional terms and conditions.

You may only open one DusuPay Account unless we explicitly approve the opening of additional accounts.

You may only open a DusuPay Account if it is legal to do so in your country of residence. By opening a DusuPay Account you represent and warrant to us that your opening of a DusuPay Account does not violate any laws or regulations applicable to you. You shall indemnify us against any losses we incur in connection with your breach of this section.

All information you provide during the signup process or any time thereafter must be accurate and truthful.

You may only add payment instruments (such as bank accounts, credit cards or debit cards) unless when using Mobile wallets or POS to your DusuPay Account if you are the named holder of that payment instrument. We take any violation of this requirement very seriously and will treat any attempt to add a payment instrument of which you are not the named holder as a fraudulent act.

Within 14 days of the date of opening your DusuPay Account, you may close your DusuPay Account at no cost by contacting Customer Service, however, if you have uploaded funds into your DusuPay Account, you may be required to provide identification documents before being able to withdraw funds. Transactions and fees for transactions undertaken before you close your DusuPay Account (including those transactions that are not revocable and have been initiated but not completed before closure of your DusuPay Account) will not be refunded.



4. MAINTAINING YOUR DUSUPAY ACCOUNT

You must ensure that the information recorded on your Dusupay Account is always accurate and up to date and we shall not be liable for any loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence.

We may contact you by e-mail or in other ways described  with information or notices regarding your Dusupay Account. It is your responsibility to regularly check the proper functioning of your email account or other methods of communication that you have registered with your DusuPay Account and to retrieve and read messages relating to your DusuPay Account promptly. We shall not be liable for any loss arising out of your failure to do so.

Fund uploads, payments received, payments sent and fund withdrawals are displayed in your  account together with the fees charged are displayed on your dashboard. Each transaction is given a unique transaction ID and shown in the transaction history. You should quote this transaction ID when communicating with us about a particular transaction. You should check your DusuPay Account balance and transaction history regularly. You should report any irregularities or clarify any questions you have as soon as possible by contacting Customer Service.

 

Warranty Disclaimer

Dusupay  will always ensure that the website is available at all times and bug free. however, it is used at your own risk

we provide all materials “as is” with no warranty, express or implied, of any kind. we expressly disclaim any and all warranties and conditions, including any implied warranty or condition of merchantability, fitness for a particular purpose, availability, security, title, and non-infringement of intellectual property rights, without limiting the generality of the foregoing,  dusupay makes no warranty that our website and services will meet your requirements or that our website will remain free from any interruption, bugs, inaccuracies, and error free. your use of our services are at your own risk and you alone will be responsible for any damage that results in loss of data or damage to your computer system. no advice or information, whether oral or written obtained by you from our website or our services will create any warranty or condition not expressly stated.



Limitation of Liability

You agree to the limitation liability clause to the maximum extent permitted by applicable law: dusupay will in no way be liable for any direct, indirect, incidental punitive, consequential, special or exemplary damages or any damages including damages resulting from revenue loss, profit loss, use, data, goodwill , business interruption or any other intangible losses (whether dusupay has been advised of the possibility of such damages or not) arising out of dusupay’s website or services (including, without limitation to inability to use, or arising from the result of use of dusupay’s website or services) whether such damages are based on warranty, tort, contract, statute or any other legal theory.

some jurisdictions do not allow exclusion of certain warranties or limitations on the scope and duration of such warranties, so the above disclaimers may not apply to you in their entireties, but will apply to the maximum extent permitted by applicable law.



Indemnification

You hereby indemnify dusupay and undertake to keep dusupay  indemnified against any losses, damages, costs, liabilities and expenses (including without limitation to reasonable legal fees) arising out of any breach by you of any provision of these Terms, or arising out of any claim that you have breached any provision of these Terms.



Breaches of these Terms

Without prejudice to dusupay’s other rights under these Terms, if you breach these Terms in any way, dusupay may take such action as dusupay deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.